We accept PayPal, VISA and Master Card. With PayPal, you can also use credit card to pay.
2. Is my credit card and personal information secured using your site?
Yes. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
3. When will my PayPal be billed?
Your PayPal will be billed soon after you pay for your orders.
4. Do I have to pay sales tax?
You don't have to pay any other fees except your order shipping fee. We normally ship the packages by the internation express including custom fees, but sometimes your country custom may need you to clear the items.
5. A credit you issued has not yet appeared on my PayPal billing statement. How long does this normally take?
After the payment, PayPal page will be immediately displayed transaction records, you can search by log in your personal accounts.
Order Related Questions / 4 total questions
1. How to order?
It's so easy:
-- Send in a template and sample(s) (strongly recommend) Or
-- Send in an old unit to duplicate a new one (The quickest way). You can even specify changes in base material, hair color, hair density, etc. Click here to fill the order form. -- Send in an old unit as a template reference. -- Order online: Have nothing to send in? Just want a place an online order? Click this link to fill the order form.
2. How long does the shipment take?
We ship every order by International Express courier, like DHL, FEDEX, UPS, TNT, EMS, RPX online etc. It will take only few days to arrive: To European countries: Around 5-7 working days. To USA: Around 3-4 working days.
3. Can I place rush orders if I want it can be arrived at my desired time?
If your required time is reasonable, we can in your completed within the time .
4. How do I check my order status?
Log in the accounts which you have registered on the website, you can view the current status of orders.
Shopping Related Questions / 6 total questions
1. How to find my colour?
We have colour guide at the bottom of the site. They can give you some reference.
2. Are all the wigs on your website actually in stock?
Not all, but some.
3. What about the cost of a custom made hair piece?
Normally prices do not exceed US$230 and we offer sales promotions from time to time where you can get a bargain. No matter when you choose to buy, you can be confident you are getting value for money without sacrificing quality.
4. How can we sell at these unbelievably low prices?
Very simple! We sell directly from the factory. Most hair replacement salons buy through a distributor. The distributors buy from an importer. Each one of these middlemen has to make a profit. We want to make wearing a good quality hairpiece available to everyone. Our quality is uniquely superior. We use the finest quality Human hair. Many of our clients who are longtime wearers will state that we have the best hairpieces they have ever worn bar none. They of course also appreciate our low prices. Many other companies charge more (full retail) for their hairpieces.
5. Do you sell wholesale?
Yes. If you have the intension, you can contact us for further discussions.
6. Do you offer discounts?
Yes, you will get $15 if you sign up.
7.How long will my new hair system last?
Hair Systems are not intended to last forever. Without the body's natural oils to protect it, human hair will eventually become drier and more brittle. On average, you will need a new hair system every three months or so. Some people replace their hair system every six months and some every month. It is truly a personal decision. The newer the hair system, the more vibrant the hair will be. Now with the more affordable options provided by Lordhair, it is best to replace as often as your budget allows. Our products have a lifespan ranging from 1 month to over 1 year. You can filter the styles by lifespan in the left column of this page.
Refund & Exchanges Related Questions / 3 total questions
1. What’s the returns policy?
Specific explanation and clear corresponding photographs are needed to tell us the reason for the return. Please do not return the goods without permission. Any items must be sent back complete with the original package within 10 days of receipt. All packages should be sent via a tractable method. We will refund you until we receive the returned goods. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
2. What’s the exchanges policy?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer one time exchange of your unopened and unused hair product within 10 days of receipt. You are responsible for all return shipping costs. Please notice that we can’t accept the exchanging goods for returning.
3. I received my shipment but one of the items is broken, missing or wrong item sent. What do I do?
If it is indeed our problems, we will reissue and replacement the item for you. If the item was damaged during transporting, the courier companies need to take some responsibility.
Can Asborn repair my existing unit, even if it is not from Asbornhair Corp?
Of course! No problem! Just fill out our Repair & Service Form, choose which type of repair or service you want to have done and send it to us! For common repair prices, click on the Repairs button. If we have any questions, we will get a hold of you by e-mail, fax, mail or discrete phone call, whichever you prefer.